IT Analyst
Infinite Computer Solutions · Hyderabad · onsite · Posted 28d ago
Undisclosed2–7 yrsfulltimeSourced from
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About this role
Job Title: L2 - Service Desk Analyst
Skills Requirements:
Job Type: Service Desk Engineer
Base Location: [Hyderabad/Noida] (24x7 Hybrid / Remote / Onsite Support)
Experience: 2 -7 Years
Shift Timing: Rotational (24x7x365 coverage)
Prerequisite: Must be open to night shifts and weekend coverage
Range of Year Experience - 2 - 7 Years
RTO - Hybrid Model
Bachelor s degree in IT, Computer Science, or related field (or equivalent experience).
Familiarity with ITSM platforms (e.g., ServiceNow)
Strong understanding of Windows OS, basic networking, and enterprise applications.
Excellent communication skills in English (written and verbal).
- ITIL Foundation Knowledge/certification.
- Experience with remote desktop and diagnostic tools.
- Ability to create and maintain SOPs and user guides.
- Strong problem-solving and analytical skills.Role Summary:We are looking for a skilled and customer-focused Service Desk Analyst to provide multi-tiered IT support to end users.This role encompasses Level 1 support responsibilities, including enabling self-help capabilities, resolving basic software/hardware issues, and performing advanced diagnostics for escalated incidents and service requests.Key Responsibilities:
- Enable and guide end users in using self-help tools for basic software and hardware issues.
- Support incident and service request reporting.
- Assist with password reset tools and account recovery processes.
- Respond to how-to queries and fulfill routine service requests (e.g., password resets, account unlocks, VPN connectivity, Teams, outlook issues, Basic troubleshooting).
- Log, categorize, and track incidents and requests to closure.
- Handle escalated issues requiring specific application knowledge or advanced troubleshooting.
- Run diagnostics and perform remote support for complex incidents.
- Coordinate field services for part ordering and desk-side visits as per client policies.
- Ensure proper documentation and escalation to Level 2 support when necessary.
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Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
VPNServicenowitsmTroubleshootinganalytical thinkingService Requestenterprise applicationsDiagnosticsdiagnosticremote desktopComputer NetworksITSM platformsWindows OSCommunication SkillsIT SupportRemote Support
About Infinite Computer Solutions
Infinite Computer Solutions
IT Services & Consulting
15k+
employees
2001
25 years old
Bangalore / Bengaluru, Karnataka
India
About
A global leader in IT and digital engineering services, emphasizing cloud and AI to deliver impactful solutions across various sectors.
Industries
IT Services & ConsultingSoftware Product
Employee ratings
2,096 reviews
3.2/ 5
Culture
3.0
Career growth
2.8
Work-life
3.3
Employees rate it well for
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