IT Analyst

The IT Analyst for Manufacturing Operations Management works with global operations partners and IT stakeholders to identify and define needs/issues, document requirements, lead development on small- to medium-sized projects and/or participate in larger-scale implementations, and solve complex problems, providing recommendations with fact-based analysis.

Responsibilities:

• Liaison between global operations users and IT - make recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology.
• Provide ongoing application support to ensure stable and secure operations.
• Conduct application diagnostic root cause analysis on critical outage support activities.
• Analyse data to troubleshoot issues, collaborate with vendors to develop and implement solutions.
• Proactively enforces worldwide and local security policies to ensure technology, application, and information assets are protected.
• Develop small to medium enhancements for key business customers.
• Support Manufacturing Operations Management (MOM) digital transformation IT/IS solution implementation and automation roadmap.
• Consult with, document and translate stakeholder processes and requirements into IT/IS requirements.
• Determines and develops imaginative, thorough, and scalable design solutions, and delivers successful on-time solutions.
• Write technical procedures and revise as needed.
• Leads ITIL application change management control for applications.
• Provide direction and basic coaching/mentorship to junior team members and non-employee resources.
• Drive Incident management and priority 1 root cause analysis with support teams.
• Deliver on key automation initiative projects for our global business teams.

Requirements:

• Able to work independently with little supervision, direction and guidance.
• Able to understand the business strategy and value creation proposition and deliver globally integrated IT solutions while satisfying local needs by collaborating and aligning with key stakeholders on priorities.
• Able to anticipate obstacles, adapt to changes, and deliver on commitments.
• Using data-driven insights, able to influence others within the job area through an explanation of facts, policies, and practices.
• Able to simplify and communicate complex processes to end users.
• Able to identify new possibilities by demonstrating curiosity and respect for different perspectives.
• Understands Enterprise Resource Planning (ERP), Plant Maintenance tools, Training Enforcement systems, Non-Conformance systems, Delmia.
• Manufacturing Execution Systems (MES) and skilled in the ability to navigate, troubleshoot and solve complex technical challenges, and configure as needed.
• Proficient in Siemens Camstar/Opcenter application, Designer, Portal Studio, and CIO/MIO/CNMOM.
• 2+ years of development experience with Designer, Portal Studio, and Mendix.
• Proficient in Java, C#, NET, SQL, JavaScript, XML, and RESTful web services.

Education and Experience Requirements:

• Bachelor's degree and 3+ years of relevant experience OR Bachelor's and Master's Degree with 1+ years of relevant experience required.
• ITIL Certification preferred.
• Digital Transformation Certificate preferred.
• 2+ years experience with the following programing languages; C#, Java, . NET, SQL, JavaScript, XML, RESTful web services, Designer, Portal Studio.
• 2+ years' experience with Enterprise Resource Planning (ERP) and Manufacturing Execution System (MES).
• 1+ years of experience with system validation testing preferred.
• Project Management experience preferred.