It Administrator

ABOUT EURONICS

Euronics Industries Pvt. Ltd., founded in 2002, is India's #1 washroom automation brand, delivering hand dryers, sensor faucets, sensor urinals, soap dispensers, air curtains and complete hygiene automation solutions. With 500+ employees, 30+ offices, 750+ SKUs and a 2.5 lakh sq ft manufacturing facility in Gurugram, Euronics serves corporate, hospitality, healthcare, education, government and infrastructure clients with installations at landmark sites including the New Parliament Building, Supreme Court of India and 18+ airports.

ROLE PURPOSE

The IT Administrator keeps Euronics' technology running – reliably, securely and without disruption. The role owns day-to-day IT support, network health, endpoint security, user access and IT asset governance across the head office, factory and branch locations, so that sales, projects, manufacturing and support teams can stay productive and focused on customers.

KEY RESPONSIBILITIES

1. End-User & Hardware Support

Hardware Support: Install, troubleshoot, repair and maintain desktops and laptops, including parts replacement.

Windows & Software: Windows installation, formatting, driver and software installation, updates and troubleshooting.

Printers & Peripherals: Install, configure, maintain and troubleshoot printers and scanners.

Remote & On-site Support: Provide prompt remote and on-site support to resolve day-to-day IT issues for all employees.

2. Network & Infrastructure

Network Support: Troubleshoot LAN, Wi-Fi, internet connectivity, routers, switches and related network issues.

Network & Security Devices: Perform basic troubleshooting of firewalls, VPNs and other network and security devices.

3. Microsoft 365 & Access Management

Microsoft 365 Support: Install and troubleshoot MS Office, Outlook, Teams, email and other Office 365 applications.

User & Access Management: Create, modify and deactivate user accounts, system access and permissions; coordinate with HR for joiner and exit IT checklists.*

4. Security, Backup & Updates

Antivirus & Endpoint Security: Install, monitor and update antivirus; run scheduled scans and manage endpoint security.

Patching & Backup: Ensure regular system updates and security patches; support routine data backups.

5. Asset, Vendor & Process Management

IT Asset Management: Maintain accurate inventory records of IT equipment, software, repairs and replacements.

Vendor Coordination: Coordinate with service providers for internet, hardware repairs, AMCs and IT maintenance.

Documentation & Improvement: Maintain IT SOPs and ticket logs; identify repeat issues and automate routine tasks where possible.