IT Administrator

Pearce Services Global Pvt Ltd is a forward-thinking organization committed to providing innovative solutions and exceptional support to employees and customers worldwide. As a IT-Admin, you will play a crucial role in ensuring business continuity by managing IT infrastructure, implementing security best practices, and enabling seamless technology operations across the organization.

Location: Mohali (Flexible shifts and Onsite Support)

Department: IT ServiceDesk Support

Key Responsibilities

Technical Support

• Provide first-level support for employees on hardware, software, and basic networking issues.
• Troubleshoot and resolve common desktop, laptop, and printer problems.
• Support users with password reset, email access, and MS Office/O365 tools.

System & Network Assistance

• Assist in installing and configuring operating systems and applications.
• Support setup of user accounts, access permissions, and hardware.
• Help maintain basic network connectivity (Wi-Fi, VPN, LAN troubleshooting).

IT Asset & Documentation Management

• Maintain IT asset inventory (laptops, peripherals, licenses).
• Log and track issues using the IT help desk/ticketing system.
• Document troubleshooting steps and solutions for knowledge sharing.

Learning & Collaboration

• Work closely with senior IT staff on projects and system upgrades.
• Gain exposure to cloud platforms (Microsoft Azure, O365) and cybersecurity tools.
• Participate in IT training programs to build technical and professional skills.

Required Qualifications & Skills:

• Education: Graduate in IT, Computer Science, or related field (or equivalent training).
• Experience: 14 years in IT support, help desk, or internship experience.
• Good understanding of Windows operating systems and MS Office applications.
• Familiarity with networking fundamentals (IP, DNS, VPN, Wi-Fi).
• Strong troubleshooting and problem-solving mindset.
• Good communication and interpersonal skills.
• Willingness to learn and adapt in a fast-paced IT environment.

Preferred (Nice to Have)

• Knowledge of Microsoft O365, Azure AD, or any MDM solution.
• Exposure to help desk ticketing tools (JIRA, ServiceNow, Fresh service, etc.).
• Awareness of cybersecurity best practices.
• Interest in certifications (Microsoft Fundamentals, CCNA, etc.).

What We Offer

• Hybrid work model with flexible shifts.
• Mentorship and on-the-job training from senior IT staff.
• Health insurance and employee benefits.
• A supportive and collaborative workplace to kickstart your IT career.