IT Administrator / IT Support Engineer

Experience:- 2–4 Years

Employment Type:- Full-Time

Location:- Ahmedabad

Role Overview:-

We are looking for a hands-on IT Administrator / IT Support Engineer to manage the organization's day-to-day IT requirements, including hardware, software, systems, network, user support, and IT infrastructure. The ideal candidate should be capable of independently troubleshooting technical issues and ensuring smooth and uninterrupted IT operations.

Key Responsibilities:-

• Manage and maintain desktops, laptops, printers, scanners, and other IT equipment.
• Install, configure, update, and troubleshoot hardware, software, and operating systems.
• Provide day-to-day technical support to employees and resolve IT-related issues.
• Manage office network, Wi-Fi, LAN/WAN, internet connectivity, and basic VPN-related issues.
• Manage user accounts, access permissions, Microsoft 365/Google Workspace, and email configurations.
• Handle employee IT onboarding and offboarding, including system allocation and access management.
• Maintain IT asset inventory, software licenses, warranties, and service records.
• Coordinate with external IT, hardware, software, and network vendors when required.
• Ensure antivirus, endpoint security, system updates, and basic data backup processes are maintained.
• Maintain basic IT documentation and recommend improvements to IT systems and infrastructure.

Required Skills & Qualifications:-

• 3–4 years of experience in IT Support, System Administration, IT Infrastructure, or a similar role.
• Strong hands-on knowledge of Windows, hardware troubleshooting, networking, and software support.
• Working knowledge of TCP/IP, DHCP, DNS, LAN/WAN, VPN, routers, and switches.
• Experience with Microsoft 365, Outlook, Active Directory/Azure AD, or similar administration tools.
• Good troubleshooting, problem-solving, and communication skills.
• Ability to work independently and take ownership of day-to-day IT operations.
• Bachelor's degree or diploma in IT, Computer Science, Hardware & Networking, or a related field.

Preferred:-

• Experience with firewall, endpoint security, asset management, or ticketing systems.
• Certifications such as CCNA, A+, Network+, MCSA, or equivalent will be an advantage.