IT Administration Assistant

• Role Purpose: Manage and maintain information technology (IT) systems, hardware, software, and networks specifically dedicated to or utilized within the Outpatient Department.
• Reports To: IT Manager / Hospital Administrator / Head of OPD Operations.
• Key Goal: Ensure zero downtime for OPD check-in kiosks, electronic medical record (EMR) terminals, and queue management systems.

Core Responsibilities:

• System & Network Maintenance
• Hardware Upkeep: Maintain computers, printers, barcode scanners, and touch-screen kiosks in OPD registration and consultation rooms.
• Network Support: Troubleshoot local area network (LAN), Wi-Fi, and server connectivity issues affecting OPD billing and doctor desks.
• Software Management: Ensure smooth operation of the Hospital Information System (HIS) and Electronic Health Record (EHR) software modules used in the OPD.
• User Support & Helpdesk
• First-Line Support: Resolve technical complaints from doctors, nurses, and front-desk staff regarding system log-ins, printing prescriptions, or data entry errors.
• Staff Training: Onboard new medical and administrative staff on how to use OPD software platforms and digital token systems.
• Data & Patient Flow Management
• Queue Systems: Monitor digital queue management and display boards to ensure patients move efficiently from registration to consultation.
• Data Backups: Coordinate regular backups of daily OPD patient logs, appointments, and billing records.
• Reporting: Generate daily and weekly reports on OPD patient volume, wait times, and system usage for hospital management.

Preferred candidate profile

• Education: Bachelors degree in Information Technology, Computer Science, Health Informatics, or a related field.
• Experience: 2 to 4 years of experience in IT support, preferably within a hospital or healthcare environment.
• Skills:
• Strong knowledge of Windows operating systems and local networks.
• Familiarity with Hospital Information Systems (HIS) or Electronic Medical Records (EMR).
• Good problem-solving and communication skills to assist non-technical medical staff.