IT Admin

Job Summary:

We are seeking a proactive and customer-focused IT Support Executive to provide technical support for end users, maintain IT infrastructure, and ensure smooth day-to-day IT operations. The role involves troubleshooting hardware and software issues, managing IT assets, supporting Microsoft 365, and ensuring compliance with IT security standards

Key Responsibilities:

• Provide technical support for laptops, desktops, printers, mobile devices, and peripherals.
• Configure and deploy laptops, and mobile devices for new employees.
• Install, update, and troubleshoot business applications and software.
• Assist in device enrolment, compliance, and management using Microsoft Intune and Jamf
• Troubleshoot hardware, software, network, and operating system issues
• Support users through remote and on-site assistance.
• Monitor and maintain servers, LAN/Wi-Fi, internet connectivity, VPN, and network devices.
• Manage Microsoft 365, Active Directory, email accounts, DLs, and shared resources.
• Configure and troubleshoot Outlook, Teams, OneDrive, and SharePoint.
• Perform onboarding and offboarding activities, including account provisioning, device setup, and access management.
• Ensure incidents and service requests are resolved within defined SLA timelines.
• Maintain IT asset inventory, asset allocation records, and hardware lifecycle documentation.
• Coordinate with vendors for hardware procurement, repairs, replacements, and warranty claims.
• Monitor and ensure endpoint security, antivirus status, and system updates.
• Document incidents, root causes, resolutions, and maintain IT knowledge base articles/SOPs
• Support meeting room devices, conferencing equipment, and office IT infrastructure.