IT ADMIN Support

IT ADMIN SUPPORT

About the Role

Studio is looking for a hands-on IT Admin Support professional with 35 years of experience to manage day-to-day IT operations, hardware and software support, network administration, and studio infrastructure. This role is central to keeping the studio's design, production, and administrative teams running smoothly, and calls for someone comfortable troubleshooting under pressure while also planning for the studio's growing technology needs.

Key Responsibilities

• Provide first- and second-line IT Support to all employees, resolving hardware, software, and network issues promptly.
• Install, configure, and maintain desktops, laptops, printers, and peripheral devices across the studio.
• Manage user accounts, permissions, and access across email, file servers, and cloud platforms.
• Administer and monitor local network infrastructure, including routers, switches, firewalls, and Wi-Fi access points.
• Maintain data backup systems and support disaster recovery procedures.
• Support and troubleshoot design/CAD software, plotters, and studio-specific applications used by architects and designers.
• Manage IT asset inventory, licensing, and vendor relationships (ISPs, hardware suppliers, software vendors).
• Set up and maintain video conferencing, AV, and presentation systems for meetings and client presentations.
• Implement and enforce IT security best practices, including antivirus, firewall rules, and data protection policies.
• Onboard new employees with IT equipment and access and offboard departing employees securely.
• Maintain documentation of IT systems, configurations, and standard operating procedures.
• Coordinate with external IT vendors and service providers as needed for escalated issues.

Qualification Requirements

• Bachelor's degree or diploma in Computer Science, Information Technology, Computer Engineering, Electronics, or a related technical field.
• 3–5 years of relevant hands-on experience in IT Administration, System Administration, IT Support, or IT Infrastructure Support.
• Strong practical knowledge of Windows operating systems, hardware troubleshooting, networking, user/account administration, IT security, backup systems, and IT asset management.
• Experience supporting desktops, laptops, printers, peripherals, network devices, and business applications.

Preferred Skills

• Hands-on experience supporting design/CAD environments, plotters, and studio-specific production applications.
• Working knowledge of Active Directory, Microsoft 365/email administration, file servers, cloud platforms, and endpoint security.
• Experience with routers, switches, firewalls, Wi-Fi infrastructure, VPNs, and basic network monitoring.

Strong troubleshooting, documentation, communication