ISSRRN0001034 - Infra Tech Support Practitioner Copy 02

THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where learning and contribution are valued. We invite you to join us in this exciting journey of growth and shared success.

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies and standards.
  
  

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Intermediate proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.
  
  

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in incident management.
• Intermediate proficiency in customer service communication.
• Beginner proficiency in technical troubleshooting.
• Intermediate proficiency in documentation and reporting.
• Beginner proficiency in collaboration and interpersonal skills.