ISP Program Manager

Role Overview

The Program Manager – OSAT is responsible for leading large, complex customer programs from concept through high-volume manufacturing. This role serves as the single point of accountability for program execution—integrating customer requirements, engineering development, supply chain, and factory operations to ensure on-time, on-cost, and on-quality delivery.

A major focus of this position is operations readiness for new products (NPI to HVM transition), including capacity planning, qualification, ramp management, and alignment of cross-functional teams within an outsourced semiconductor assembly and test environment.

Key Responsibilities

Program Leadership & Execution

• Own end-to-end execution of multiple customer programs within the OSAT business unit.
• Act as the primary interface between customers and internal organizations (Technology Development, Factory NPI and Process Engineering, Operations/Manufacturing, Quality, Supply Chain, and Finance).
• Develop and maintain integrated program schedules, milestones, and deliverables.
• Drive structured program governance: stage gates, risk reviews, and executive reporting.
• Manage program financials including cost optimisation models, margins, and change management.
  
  

Customer Engagement

• Lead customer technical and business reviews, ensuring alignment on scope, schedule, and performance.
• Translate customer requirements into actionable internal plans.
• Manage customer escalations and ensure rapid issue resolution.
• Support commercial teams in RFQs, SOWs, and new business opportunities.
  
  

Operations Readiness & NPI

• Lead NPI to HVM transition activities including:
• Factory readiness (equipment, capacity, tooling, materials)
• Qualification planning (DOE, reliability, process validation)
• Yield ramp strategies and learning cycles
• Coordinate process development, product engineering, and manufacturing teams.
• Ensure BOM, process flows, test programs, and quality controls are production-ready.
  

Cross-Functional Coordination

• Chair core team meetings and drive accountability across functions.
• Manage risk registers, mitigation plans, and contingency strategies.
• Partner with Industrial Engineering on line design, cycle time, and capacity modeling.
• Align with Quality on customer qualifications, audits, and compliance.
  
  

Continuous Improvement

• Establish program management best practices, KPIs, and dashboards.
• Drive lessons-learned and standardization across programs.
• Support digitalization of program tracking and factory execution.
  
  

Required Qualifications

Bachelor's degree in Engineering (Electrical, Mechanical, Materials, Industrial) or related field.

15+ years of experience in semiconductor manufacturing, OSAT, or advanced packaging.

Relevant years of experience in program/project management with direct customer ownership.

Proven experience with:

New Product Introduction (NPI) and HVM ramp

Assembly & Test processes (wire bond, flip chip, WLCSP, BGA, SiP, etc.)

Semiconductor quality systems (APQP, FMEA, Control Plans, 8D)

Strong knowledge of:

• Manufacturing operations, capacity planning, and yield management
• Supply chain coordination and material readiness
• Cost modeling and program financial management
• Excellent stakeholder management and communication skills.
• Ability to influence cross-functional teams without direct authority.
  
  

Preferred Qualifications

Master's degree in Engineering, Operations, or MBA.

Experience working directly in an OSAT or IDM ATM environment.

PMP / PgMP / PRINCE2 certification.

Hands-on background in:

• Package development and reliability qualification
• Test engineering and product bring-up
• Factory automation and MES systems
• Experience with Tier-1 global customers in mobile, automotive, HPC, or networking.
• Six Sigma Green/Black Belt certification.