ISC Improvement manager

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.      Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.   If you’re looking for a challenge and meaningful role, you’re in the right place.  

About you and this role

As an ISC Improvement Manager, you will play a critical role in driving end-to-end operational excellence across CSS Operations. You are a change agent with a strong continuous improvement mindset, capable of influencing without authority and partnering across functions to deliver sustainable results. This role focuses on identifying, designing, and implementing operational improvements that enhance customer experience, service quality, cost efficiency, and process reliability. You will work across upstream, core, and downstream processes that enable CSS Operations, including Digital Ordering, Planning, Customer Service, Logistics, Documentation, Master Data handoffs, and Service Quality. Success in this role requires strong stakeholder engagement, analytical rigor, and the ability to work seamlessly with diverse teams such as Commercial Excellence, Planning, Logistics, Quality, EH&S, and Capability Teams.

Responsibilities

Lead CSS Operations Excellence initiatives to improve efficiency, customer satisfaction, service quality, and cycle times. Drive upstream process improvements by partnering with Digital Ordering and Planning teams to reduce process breakdowns and improve forecasting accuracy and order signal quality. Lead downstream process improvements, focusing on logistics coordination, documentation accuracy, shipment performance, and delivery reliability. Collaborate cross-functionally with Commercial Excellence, Logistics, Planning, Quality, EH&S, and Capability teams to ensure alignment and execution of improvement initiatives. Manage and lead Continuous Improvement (CI) programs and projects using Lean, Six Sigma, and DMAIC methodologies. Leverage data-driven insights to analyze CSS operational performance, identify root causes, and implement sustainable improvements. Act as a catalyst for change by promoting standardization, best practices, and a culture of continuous improvement across CSS Operations.

Qualifications

Master’s degree or Bachelor’s degree in Engineering, Supply Chain, Business, or a related field. 8–15 years of relevant experience in operations, supply chain, customer service, or process improvement roles. Proven experience in cross-functional process improvement initiatives. Strong analytical, problem-solving, and project management capabilities. Experience with ERP and operational systems. Exposure to Continuous Improvement methodologies (Lean, Six Sigma, DMAIC). Strong digital mindset with the ability to leverage data and technology for operational improvement.

Your Skills

Influencing and driving change without formal authority Strong stakeholder management and communication skills Advanced analytical and data interpretation abilities Continuous improvement and customer-centric mindset Strong collaboration and cross-functional teamwork High levels of agility, resilience, and adaptability in a dynamic environment

Additional notes No relocation or travel requirements mentioned.

Benefits – What Dow offers you  

We invest in you.    Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.   Here are just a few highlights of what you would be offered as a Dow employee:  Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.  Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.  Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.  Employee stock purchase programs (availability varies depending on location).

Student Debt Retirement Savings Match Program (U.S. only). Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.

Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations. Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.  Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.  Competitive yearly vacation allowance. Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).   Paid time off to care for family members who are sick or injured.   Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.  Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey. On-site fitness facilities to help stay healthy and active (availability varies depending on location). Employee discounts for online shopping, cinema tickets, gym memberships and more. Additionally, some of our locations might offer: Transportation allowance (availability varies depending on location) Meal subsidiaries/vouchers (availability varies depending on location) Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow Chemical International Pvt Ltd Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.

A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment .  We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com .