IRS Professional

Job Description

Job Title: IRS Professional / Executive Assistant
Experience: 58 years
Location: Remote / Hyderabad, depending on client requirement
Employment Type: Full-Time

Shift: Night Shift

About the Role:

We are looking for a proactive, highly organized and high-performing Executive Assistant / IRS Professional to support day-to-day operations, with a primary focus on reducing the management team's workload related to IRS calls, tax-related follow-ups, documentation and administrative coordination.

The ideal candidate should be comfortable working within established processes and systems, while also demonstrating the ability to identify opportunities for improvement, take ownership, and gradually take on greater responsibility. This position has the potential to grow into a leadership role for the right individual.

Key Responsibilities:

• Handle and coordinate IRS-related calls and follow-ups on behalf of the team/client, as permitted.
• Assist with gathering and organizing information required for IRS inquiries and tax matters.
• Maintain accurate records of IRS calls, case/reference numbers, responses, deadlines and follow-up actions.
• Follow up on pending IRS matters and ensure timely closure.
• Coordinate with internal teams, tax professionals, clients and other stakeholders.
• Manage documentation, emails, calendars, trackers and administrative tasks.
• Work within established processes and systems while maintaining high accuracy and confidentiality.
• Identify recurring issues and suggest ways to improve workflows and reduce manual effort.
• Take ownership of assigned tasks with minimal supervision.
• Support additional tax, accounting or administrative activities as business needs evolve.
• Gradually take responsibility for processes, mentoring/supporting team members, and potentially leading a small function.

Candidate Profile

We are looking for someone who is:

• Highly proactive and self-driven
• Comfortable taking ownership rather than waiting for instructions
• Excellent at communication and follow-up
• Organized and detail-oriented
• Comfortable speaking over the phone with government agencies/customers/professionals
• Able to work within structured processes and systems
• A fast learner who can understand new processes quickly
• Reliable with confidential information
• Interested in long-term growth and leadership
• Equally capable of succeeding as a strong individual contributor

Required Skills / Experience

Mandatory:

• 26 years of experience in Executive Assistant, Tax Support, Accounting Support, Tax Operations, Client Services or a similar role
• Excellent verbal and written English communication
• Strong telephone communication and professional etiquette
• Good documentation and follow-up skills
• Strong MS Office / Google Workspace skills
• Ability to manage multiple tasks and deadlines
• High attention to detail and accuracy
• Strong ownership and problem-solving mindset
• Ability to work independently within defined processes

Good to Have:

• Experience dealing with the IRS or other US government/tax agencies
• US Tax / US Accounting / Bookkeeping experience
• Knowledge of IRS notices, transcripts, tax accounts, EIN/ITIN or tax-related correspondence
• Experience with QuickBooks Online/Desktop
• Familiarity with US business/tax terminology
• Experience working with US clients
• Previous team lead, process ownership or mentoring experience