BENGALURU · FULLTIME
IP Technical Expert Center Specialist
Nokia
Bengaluru · onsite · Posted 6d ago
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Undisclosed4–9 yrsfulltimeBengaluru
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Section · 01
About this role
As an IP Technical Expert Center Specialist, you will serve as a key technical authority in diagnosing and resolving complex IP network issues. You will collaborate with cross-functional teams to lead deployments, conduct root cause analyses, and enhance product performance. This role involves mentoring team members, ensuring operational excellence, and supporting mission-critical production networks while fostering innovation and implementing industry best practices for Network Infrastructure business.
HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN - Debugs complex product installations, product problems by applying both established procedures and creative alternatives.
- Writes technical application notes, field notices.
- Assists and advises Tier 1/2/3 network architecture and implementation teams. Performs on-site product adaptations or enhancements to installed product.
- Provides technical and sales support for Test and Evaluations, New Product Introductions (NPI). Maintains awareness of new products and releases through regular updates with RD, Product Management.
- Coordinates upgrade programs for Tier 1 customers (including generation of MOP).
- Provides emergency support to customers on a global basis 24/7.
- Experience / interest in working in a customer support role and environment is preferred.
- Proven aptitude for methodical problem solving. Good communication skills. Ability to work well in a close-knit.
You have:
- Bachelors degree in Engineering with 715 years of relevant experience.
- Provide technical requirement inputs based on customersdeployment experiences.
- Contribute inputs to the development of software/hardware build-controlled production releases.
- Support the creation and release of hardware/software documentation and customer notifications.
- Maintain technical and design knowledge for assigned products and technologies, and provide training to lower-tier support teams.
It would be nice if you also had:
- Familiarity with the care process (especially emergency case handling), contributing as needed to the fastest possible problem resolution.
- Experience with access network nodes, integrating theoretical knowledge and principles with organizational practices and precedents.
- Advanced network and node-level troubleshooting skills for IP routers and networks, along with in-depth technical knowledge.
- Specialized expertise in IP Routing, MPLS, QoS, L2, OAM, Systems, and related areas deployed in high-availability core networks.
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Section · 02
Skills
OSPFProblem SolvingReleaseTroubleshootingQoScaseOAMmentoringipEmergencyCore NetworkL2SystemBgpIp RoutingHTMLComputer NetworksRoutingdeploymentJavascriptNode.JsJQueryCommunication SkillsArchitectureSalesMPLS
Section · Company
About Nokia
Nokia
Telecom
17.3k+
employees
1865
161 years old
Espoo, Southern Finland
Finland
About
Nokia is a technology leader across mobile, fixed, and cloud networks, our solutions enable a more productive, sustainable, and inclusive world.
Industries
TelecomManufacturingElectronics
Employee ratings
2,918 reviews
4.0/ 5
Culture
4.0
Career growth
3.2
Work-life
4.1
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