IP TEC Engineer

As an IP Technical Expert Center Engineer, you will troubleshoot complex IP network issues, diagnose hardware/software challenges, and provide solutions for customer problems. Collaborating with cross-functional teams, you'll lead deployments, drive root cause analysis, and contribute to product enhancements. Your role includes mentoring, ensuring high-quality standards, and supporting critical production networks while driving innovation and best practices.

• Work effectively in a mixed environment, using best practices and business knowledge to improve products or services.
• Apply in-depth business knowledge of IP product services to understand integration and achieve objectives.
• Use advanced analytical, network, and node-level troubleshooting skills to solve complex customer and field-facing team issues related to specific IP products.
• Share initial ideas for the professional direction of your organizational unit.
• Act as a professional advisor and mentor for staff, work teams, and task forces.
• Lead or act as SPOC for customer deployment projects involving specific IP products, new technology areas, or high business potential/impact.
• Resolve customer trouble tickets, diagnose complex issues (e.g., hardware, software, or combined), and recommend or provide corrective actions.
• Provide technical requirement inputs based on customers' deployment experience.

You have:

• Bachelor's degree in engineering with 5-10 years of relevant experience.
• Provides technical requirement inputs based on customers' deployment experience.
• Inputs to develop SW/HW build-controlled production releases.
• Creation and release of hardware/software documentation and customer notifications.

It would be nice if you also had:

• Retains technical and design knowledge for assigned products and technologies and provides training to the lower support teams.
• Familiarity with the care process (especially emergency case handling), contributing when needed to the fastest problem restoration.
• Experience with access network nodes, involving the integration of theory and principles with organizational practices and precedents.
• Advanced network and node-level troubleshooting skills for IP routers/networks and in-depth knowledge.