IP & OP Coordinator

Job Description - IP/OP Coordinator

Company: Even Hospitals
Location: Bengaluru
Department: Hospital Operations / Patient Services
Employment Type: Full-time
Experience: 1-3 years in hospital operations, patient coordination, front office, IP/OP services, or healthcare administration

About the Role

Even Hospitals is looking for a proactive, patient-focused, and well-organized IP/OP Coordinator to ensure smooth coordination of inpatient (IP) and outpatient (OP) services. The role will involve coordinating with patients, doctors, nursing teams, billing, diagnostics, insurance/TPA, and other hospital departments to deliver a seamless patient experience.

Key Responsibilities

OP Coordination

• Coordinate OP registrations, appointments, consultations, investigations, and follow-ups.
• Guide patients and attendants through the OP journey.
• Coordinate with doctors, nursing, diagnostics, pharmacy, billing, and other departments.
• Monitor patient waiting time and ensure timely coordination.
• Address patient queries and escalate concerns when required.

IP Coordination

• Coordinate patient admissions, bed/room allocation, transfers, and discharges.
• Coordinate with doctors, nursing, billing, insurance/TPA, diagnostics, housekeeping, and other departments.
• Track patients throughout their hospital journey and ensure pending requirements are followed up.
• Coordinate investigations, consultations, reports, and other patient requirements.
• Facilitate smooth and timely discharge processes.
• Ensure admission and discharge documentation is complete and accurate.

Patient Experience

• Act as a key point of contact for patients and attendants.
• Handle patient queries and concerns professionally and empathetically.
• Ensure patients receive clear information regarding hospital processes.
• Escalate complex issues to the appropriate team/manager.
• Maintain a high standard of patient service at all times.

Operations & Documentation

• Maintain daily IP/OP trackers, reports, and patient-related records.
• Ensure compliance with hospital SOPs and processes.
• Follow up on pending activities and ensure timely closure.
• Coordinate effectively across clinical and non-clinical departments.
• Prepare MIS and operational reports as required.

Requirements

• Bachelors degree in Hospital Administration, Healthcare Management, Business Administration, or a related field preferred.
• 1-3 years of relevant hospital experience preferred.
• Experience in IP/OP coordination, patient relations, hospital front office, admissions/discharges, or hospital operations will be an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal and patient-handling skills.
• Good coordination, follow-up, and problem-solving abilities.
• Comfortable working in a fast-paced hospital environment.
• Good computer and documentation skills.
• Strong sense of ownership and attention to detail.

Key Competencies

Patient Centricity | Communication | Coordination | Problem Solving | Ownership | Attention to Detail | Time Management | Teamwork

What We re Looking For

We are looking for someone who is confident, compassionate, organized, and highly responsive, with the ability to coordinate multiple stakeholders while ensuring a smooth and positive patient experience.

Location: Bengaluru | Even Hospitals
Role: IP/OP Coordinator
Industry: Healthcare / Hospital Operations