IP Fac Homecare Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IP Fac Homecare Specialist based in United States.

This fully remote role supports critical healthcare order management, billing, and documentation processes that contribute directly to timely revenue realization. You will manage order-release activities, review documentation, and coordinate with internal and external stakeholders to resolve issues efficiently. The position combines customer service, operational accuracy, problem-solving, and cross-functional collaboration in a healthcare environment. You will help prevent billing delays and revenue loss by prioritizing worklists, recertifications, and reauthorizations. The role also provides opportunities to identify process improvements and strengthen the overall customer experience. Success requires strong organization, sound judgment, attention to detail, and the ability to manage multiple priorities independently. This is an opportunity to contribute to healthcare operations from a remote setting while supporting processes that help professionals deliver better patient care.

Accountabilities:: Manage order and billing workflows: Handle order release, billing setup, and documentation follow-up activities to support accurate and timely revenue realization.

Review pending orders: Examine ship-pending orders for missing or incomplete information and coordinate with relevant stakeholders to obtain the documentation required for release.

Resolve operational issues: Partner with Sales and cross-functional teams to secure necessary approvals and address issues affecting order release and billing.

Prioritize daily activities: Manage worklists and recertification or reauthorization activities to minimize billing delays, operational backlogs, and potential revenue loss.

Support customers and stakeholders: Provide professional, responsive customer service to internal and external customers while maintaining confidentiality and sound business judgment.

Identify improvements: Recognize opportunities to improve processes, increase efficiency, and enhance the overall quality of operational support.

Provide team support: Serve as a backup resource for colleagues and take on additional responsibilities or projects as assigned.

Maintain compliance: Follow applicable corporate policies, procedures, security standards, and operational requirements when performing assigned duties.

Requirements:

Education and experience: High School Diploma/GED or higher from an accredited institution, combined with at least 5 years of experience in customer support, call center services, healthcare support, or related operational support.

Technical proficiency: Experience with Microsoft Office applications, particularly Outlook, Excel, and Word.

Business systems experience: Familiarity with ERP or related business systems such as HERO, Oracle, Delair, FileNet, or Genesis is advantageous.

Customer service: Strong interpersonal and customer service skills, with the ability to communicate professionally and effectively with internal and external stakeholders.

Problem-solving: Demonstrated critical thinking, decision-making, and problem-solving abilities, with confidence working independently while collaborating effectively with others.

Organization: Strong ability to manage multiple priorities and recurring deadlines in a fast-paced operational environment.

Professional judgment: Ability to handle confidential information appropriately and apply sound business judgment.

Work authorization: Must be legally authorized to work in the United States without employment visa sponsorship.

Work arrangement: Fully remote within the United States, with less than 10% travel expected.

Relocation: Relocation assistance is not authorized for this position.

Benefits:

Compensation: Expected compensation range of $45,360–$62,370 USD , including base pay and variable incentive pay where applicable.

Healthcare: Medical, dental, and vision coverage options.

Flexible healthcare accounts: Health Savings Accounts (HSA) and Health Care & Dependent Care Flexible Spending Accounts (FSA).

Financial protection: Disability benefits and life insurance.

Retirement: Retirement benefits designed to support long-term financial wellbeing.

Paid time off: Paid absences and other applicable leave programs.

Additional benefits: Access to voluntary benefits and programs supporting physical and financial wellbeing.

Remote work: Fully remote position within the United States.

Inclusive workplace: Commitment to diversity, equal opportunity, and a workplace where employees can contribute their skills and perspectives.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1