IP Billing Executive / SR Executive

Key Responsibilities

A. OP Services

• Register new and existing patients accurately in the Hospital Information System (HIS).
• Coordinate OP appointments, consultations, diagnostics, and procedures.
• Verify patient demographic, contact, referral, and insurance/TPA details.
• Guide patients and attendants regarding consultation procedures and hospital facilities.
• Coordinate with doctors, nursing, diagnostics, pharmacy, billing, and other departments.
• Address patient queries and direct unresolved concerns to the appropriate department.
• Ensure smooth patient movement and minimize waiting time wherever possible.

B. IP Admission Services

• Process planned and emergency admissions as per hospital policy.
• Verify admission advice, patient identity, required documents, and admission forms.
• Explain admission procedures, hospital policies, room categories, estimated charges, and required deposits to patients/attendants.
• Coordinate with the Bed Management/Nursing team for room and bed allocation.
• Complete admission registration and update patient details in HIS.
• Ensure required consent forms and admission documents are completed and signed.
• Coordinate with Billing, Insurance/TPA, Nursing, Medical, Pharmacy, Diagnostics, and other departments.
• Coordinate patient shifting from OP/Emergency to the allocated IP room/ward.
• Maintain accurate admission registers, records, and daily census information.

C. Billing & Insurance Coordination

• Coordinate with the billing department regarding admission deposits, credit cases, and billing requirements.
• Verify insurance/TPA/corporate documentation where applicable.
• Follow up on pre-authorisation and required documents with the concerned team.
• Ensure financial formalities are completed as per hospital policy.
• Communicate financial requirements to patients/attendants clearly and professionally.

D. Patient & Attendant Support

• Welcome patients and attendants and provide appropriate guidance.
• Explain hospital facilities, visiting rules, room procedures, and service processes.
• Coordinate patient requests with relevant departments.
• Handle complaints and service concerns professionally and escalate unresolved issues.
• Maintain a courteous, empathetic, and patient-focused approach at all times.

E. Discharge & Transfer Coordination

• Coordinate discharge formalities with Nursing, Doctors, Billing, Pharmacy, Insurance/TPA, and other departments.
• Follow up on pending discharge documents and clearances.
• Coordinate patient transfers between rooms, wards, and departments.
• Ensure proper documentation of transfers and discharges.
• Assist in reducing avoidable delays in the discharge process.

F. Documentation & Reporting

• Maintain accurate IP/OP records and registers.
• Ensure timely and accurate data entry in HIS/HMS.
• Maintain admission, transfer, discharge, bed allocation, and other relevant records.
• Prepare daily/periodic reports as required by the department.
• Maintain confidentiality of patient and hospital information.
• Report incidents, operational issues, and unresolved patient concerns to the reporting manager.

3. Coordination Responsibilities

The position will coordinate regularly with:

• Consultants/Doctors
• Nursing Department
• Emergency Department
• Billing & Finance
• Insurance/TPA
• Diagnostics/Laboratory
• Radiology
• Pharmacy
• Housekeeping
• Security
• Transport
• Medical Records Department
• Administration/OperationsRole & responsibilities

Preferred candidate profile