IoT & Edge-to-Cloud Connectivity Support Engineer

Job Description:

• We are looking for an IoT and Edge to Cloud Connectivity Support Engineer with hands on experience supporting IoT applications connected devices gateways messaging protocols and edge to cloud integrations
• The role will focus on monitoring and troubleshooting IoT device connectivity MQTT HTTP REST AMQP telemetry pipelines edge gateways cloud integrations and production incidents
• The ideal candidate should have strong knowledge of IoT architectures messaging protocols Linux networking APIs and application support

Key Responsibilities:

• Provide production support for IoT applications connected devices gateways and edge to cloud solutions
• Monitor device connectivity message delivery telemetry flow gateway health cloud ingestion and application performance
• Troubleshoot connectivity issues involving MQTT HTTP REST AMQP TCP IP APIs certificates and network configurations
• Investigate device disconnections delayed messages failed telemetry authentication errors and integration failures
• Support communication between IoT devices edge gateways cloud platforms and downstream applications
• Analyze logs alerts message queues API responses and device or gateway diagnostics
• Perform incident resolution root cause analysis problem management and preventive action tracking
• Support device registration provisioning authentication certificate management configuration and firmware update processes
• Work with development cloud network security hardware and platform teams to resolve production issues
• Create and maintain support documentation runbooks standard operating procedures and knowledge base articles
• Participate in deployments releases change management service reviews and operational readiness activities
• Automate repetitive monitoring validation troubleshooting and support tasks where applicable
• Ensure the reliability security scalability and availability of IoT connectivity solutions

Technical Requirements:

• 4 7 years of experience in IoT application support cloud support integration support or production support
• Strong knowledge of MQTT HTTP REST and AMQP protocols
• Experience with IoT device connectivity edge gateways telemetry and edge to cloud communication
• Understanding of IoT architecture covering devices gateways messaging cloud ingestion APIs and applications
• Experience troubleshooting network protocol API authentication certificate and message delivery issues
• Working knowledge of Linux log analysis networking REST APIs JSON and security fundamentals
• Scripting or programming experience in Python Java Node
• js C or C
• Experience in incident management problem management root cause analysis and production support
• Strong analytical troubleshooting communication and documentation skills

Preferred Skills:

Domain->IOT->IOT-ALL,Technology->IOT Platform->Nia based IOT Platform