IOC Center Leader
Ernst Young · Kochi · onsite · Posted 44d ago
Undisclosed18–23 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
IOC Center Leader is responsible for overseeing the day-to-day operations of the IOC, ensuring continuous monitoring, incident management, service restoration, and operational excellence across the technology landscape. The role serves as the central point of leadership for managing infrastructure, application, network, and service monitoring teams while maintaining high service availability and meeting business expectations.
The IOC Leader drives proactive monitoring strategies, incident response processes, escalation management, and continuous service improvement initiatives. They collaborate closely with infrastructure, application support, cybersecurity, service management, and business teams to minimize service disruptions and enhance operational resilience.
Your key responsibilities - Lead and manage IOC operations on a 24x7 basis.
- Ensure timely detection, analysis, escalation, and resolution of incidents.
- Monitor the health and performance of networks, systems, applications, and business services.
- Drive adherence to SLAs, OLAs, and operational KPIs.
- Coordinate major incident management and communication during service outages.
- Implement proactive monitoring, automation, and observability solutions.
- Analyse operational trends and identify opportunities for service improvement.
- Manage IOC staffing, resource planning, and capability development.
- Collaborate with service owners, vendors, and technology teams to improve service reliability.
- Develop operational procedures, runbooks, and governance frameworks.
- Provide leadership reporting on service performance, risks, incidents, and improvement initiatives.
- Strong leadership and people management skills.
- Expertise in IT operations, network management, and infrastructure services.
- Experience with monitoring and observability platforms.
- Incident, problem, and change management knowledge (ITIL-based practices).
- Excellent stakeholder management and communication capabilities.
- Strong analytical and decision-making skills.
- Ability to perform under pressure and manage critical incidents effectively.
- Focus on continuous improvement, automation, and operational excellence
A successful IOC Center Leader ensures stable, resilient, and efficient operations by balancing people, processes, and technology. They enable proactive service management, reduce operational risks, improve customer experience, and support business continuity through high availability of critical IT services
Preferred Qualifications Experience:
- 18 - 23+ years of relevant experience in Service Delivery
- Thought leadership
- Strategic Thinking
- Automation & standardization
- Relationship Management
- Interpersonal & Influencing skills
- Good communication skills
- Data-driven decision making
Sourced from naukri
Skills
Customer ExperienceAutomationit operationsIncident Managementbusiness continuityinfrastructure servicesIncident ResponseChange ManagementApplication SupportCapital MarketsCyber SecurityCommunication SkillsEscalation Management
About Ernst & Young
Ernst Young
Management Consulting
44k+
employees
2002
24 years old
Gurgaon / Gurugram, Haryana
India
₹15.3L PA avg
Avg at Ernst & Young
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