Invoice Reconciliation & Claims - Manager

• Lead the end-to-end invoice reconciliation process for vendors, carriers, and 3PL partners.
• Ensure accurate matching of Purchase Orders (POs), GRNs, contracts, and invoices.
• Manage the complete claims lifecycle, including shortages, damages, rate discrepancies, penalties, and deductions.
• Investigate and resolve invoice discrepancies, disputes, short payments, and overpayments.
• Coordinate with Procurement, Finance, Vendors, and Logistics teams for timely resolution of discrepancies.
• Establish and monitor SOPs, internal controls, and audit trails for reconciliation and claims processes.
• Identify opportunities to minimize revenue leakage and improve financial controls.
• Track claim aging, recovery rates, reconciliation accuracy, and dispute resolution timelines.
• Prepare and present MIS reports and key performance metrics to senior management.
• Negotiate and coordinate with vendors and carriers for settlement of disputed claims.
• Drive process improvement and automation initiatives using ERP, TMS, RPA, dashboards, or other tools.
• Support month-end and year-end closing activities related to accruals, provisions, and claim settlements.
• Ensure compliance with contractual terms, SLAs, internal policies, and audit requirements.
• Manage, train, mentor, and evaluate a team of reconciliation and claims analysts.
• Set team performance goals and ensure high-quality and accurate output.

• Bachelors degree in Supply Chain, Logistics, Finance, Commerce, or a related field.
• MBA or relevant professional qualification will be an added advantage.
• 3-5 years of experience in Invoice Reconciliation, Supply Chain Finance, Accounts Payable, Freight Billing, or Claims Management.
• Minimum 2-3 years of experience in a Team Lead or Managerial role preferred.
• Strong understanding of Procure-to-Pay (P2P), logistics billing, and claims management processes.
• Hands-on experience with ERP systems such as SAP, Oracle, or similar platforms.
• Advanced knowledge of MS Excel and data analysis.
• Strong stakeholder management and vendor negotiation skills.
• Ability to manage high transaction volumes with accuracy and attention to detail.
• Experience in managing and developing a team.

• Experience with automation or RPA tools.
• Knowledge of Power BI, Tableau, or other reporting tools.
• Exposure to TMS and WMS systems.
• Understanding of freight, logistics, and vendor contracts.
• Experience in FMCG, Retail, Manufacturing, E-commerce, 3PL, or Logistics industries.

• Strong analytical and problem-solving skills
• High level of ownership and accountability
• Excellent attention to detail
• Strong communication and stakeholder management
• Cross-functional collaboration
• Process-oriented mindset
• Focus on continuous improvement and automation
• Ability to work under tight deadlines while maintaining accuracy
• Strong team management and leadership skills

Required Skills