Investor Services Officer

Responsibilities

• Demonstrate basic email etiquette.
• Attend and complete all assigned trainings.
• Attend and participate in relevant internal and external calls.
• Process and index all pertinent emails accurately and efficiently.
• Show ownership and ability to prioritize tasks, work on multiple assignments, and ensure assigned tasks are completed in a timely fashion.
• Ensure company policies and procedures are followed and compliant with applicable governance.
• Assist the department in mitigating the risks for errors.
• Assist in managing client s expectations and turnaround times by effectively communicating externally and internally.
• Review investor documentation such as, but not limited to, subscription agreements, transfer agreements, and redemption agreements, and provide comments for any missing information within the corresponding HUB Workflow.
• Maintain all investor documentation and Know Your Customer (KYC) documents on internal drives in an organized fashion.
• Create and maintain investors Customer Relationship Management (CRM) data in systems.
• Communicate to your management any escalations in a timely manner.
• Demonstrate the ability to assist in posting documents on CorPro or 3rd party portals.
• Assist in training new hires.
• Participate and have the ability to provide relevant feedback in enhancements, testing, and projects.
• Assist in reviewing and provide feedback to colleagues workflows.
• Serve as a backup to team as needed.
• Have the ability to handle complex clients with many nuances independently.
• Able to process and complete workload with minimal assistance.
• Ability to coordinate with DTCC/AIP platform to successfully complete the following tasks: creation and submission of Security General Profile to establish fund profile on AI, creation and submission of positions and activity files, and identify rejections and perform follow up.

Your Profile

• Relevant work experience, Associate or Bachelor s degree is preferred.
• 2 to 5 years of relevant experience.
• Exceptional written and verbal communication skills.
• Excellent organizational and time management skills.
• Ability to multitask and prioritize daily workload.