Investigator Payment Lead - Senior Associate

Investigator Payment Lead - Sr Associate ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Job title - Investigator Payment Lead - Senior Associate Location - Bulgaria (potentially can consider candidates in Poland or Spain) Fully sponsor dedicated

The Investigator Payments Lead is accountable for the end-to-end management of site and investigator payments across assigned clinical studies. The role involves coordinating payment-related activities, monitoring vendor performance, and ensuring payments are delivered accurately, compliantly, and within agreed timelines.

Key Responsibilities Oversee the end-to-end administration of investigator and site payments across assigned clinical studies, from study start-up through to close-out.

Ensure payment systems are configured accurately, including study budgets, payment triggers, visit schedules, and invoiced activities.

Support study start-up activities by planning and coordinating payment-related milestones to enable timely site payments.

Review and validate EDC and payment data to ensure accurate payment generation and resolve any payment discrepancies or failures.

Provide guidance on the setup and maintenance of site contracts and budgets within payment systems, ensuring alignment with contractual agreements.

Manage relationships with external vendors and service providers, ensuring payments, invoices, and queries are handled efficiently and in line with agreed standards.

Investigate and resolve complex payment issues involving contracts, budgets, regulatory requirements, tax considerations, currencies, and site-specific circumstances.

Monitor payment performance across studies, identifying trends, risks, and root causes of delays while implementing corrective actions.

Ensure appropriate funding, purchase orders, contracts, and work orders are in place to support uninterrupted payment processing.

Resolve escalated site and study-level payment issues in a timely manner to maintain a positive site experience.

Support audit, inspection, and compliance activities related to investigator payment processes.

Collaborate with cross-functional stakeholders to drive process improvements and enhance operational efficiency.

Skills & Experience required Minimum of 2 years' experience in clinical research, site payments, contracts, finance, budgeting, or clinical operations.

Strong understanding of clinical trial processes, site budgets, and investigator payment methodologies.

Experience working within a CRO, sponsor, or clinical research environment.

Experience interpreting contracts, budgets, and payment terms with a high level of accuracy.

Excellent organisational skills and the ability to manage multiple priorities in a fast-paced environment.

Strong communication and stakeholder management skills, with the ability to build effective relationships across teams.

Proven problem-solving abilities and experience resolving complex operational issues.

Ability to work independently while contributing effectively within a collaborative team environment.

High attention to detail and a commitment to delivering accurate, compliant work.

Proficiency in Microsoft Excel and other business systems.

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include: Competitive base salary and performance related incentives Health and wellbeing programmes including medical, dental, and vision coverage where applicable Retirement and pension plans Life assurance and disability coverage Employee assistance programmes and wellbeing resources Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request  here .

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