Investigation Officer

Job Purpose

As an Investigation Team member, the candidate will play a pivotal role in conducting investigation globally for thorough and comprehensive investigations into various matters, such as corporate fraud, misconduct, compliance violations, security breaches, or other incidents. The candidate will be responsible for overseeing all aspects of the investigation process, ensuring compliance with legal and ethical standards, and delivering actionable findings and recommendations to senior management or relevant stakeholders.

The Investigation Team Lead plays a crucial role in safeguarding the organization's reputation, ensuring compliance, and mitigating risks through effective and ethical investigations. This role demands a leader who can balance legal, ethical, and organizational considerations while leading a dedicated team.

Key Accountabilities

Planning & Handling Investigations

1. Carry out end-to-end investigations by ensuring that all prescribed investigative / operating methodologies for the various types of investigations are adhered to and by conducting proper planning on all investigations.
2. Obtain all relevant evidence related to an investigation. Scrutinize / analyse this evidence and make meaningful observations / conclusions regarding the findings and make appropriate recommendations.
3. Ensure that witnesses / suspects and victims are interviewed and where necessary obtain written statements.
4. Compile investigation reports as per the prescribed operating methodology, containing the findings of investigations.
5. Ensure that each investigation has an accurate, value- adding conclusion for the type of investigation conducted.
6. Make meaningful recommendations as per the type of investigation. This will include, but not limited to, system / people / process failures or internal and external threats.
7. Assist reporting manager/ HoD and other team (e.g. HR) with relevant findings / documentation for use in disciplinary processes.
8. Ensure that each investigation is concluded within the prescribed and acceptable time limit for the particular type of investigation.
9. Inform management of any suggestions or proposals to enhance investigative methodology / operating procedure.
10. Collect timely intelligence to avert fraud and Security incidences

Team Leadership

1. Supervise, mentor, and provide guidance to a team of investigators.
2. Foster a collaborative and productive work environment
3. Assign and prioritize investigation tasks based on urgency and importance.

Interviews and Interrogations

1. Conduct interviews with relevant individuals, both employees and external parties.
2. Maintain objectivity and professionalism during interviews.
3. Document findings accurately and ethically.

Case Management

1. To maintain case files and central investigations database to operational standards.
2. To attend progress meetings with HoD and concerned management teams.
3. Ensure credible information is provided for MIs produced by Investigation team.
4. Prepare and submit whistle-blowing reports to the Head of Department. This will also include summary slides to be presented in other management forums like Audit Committee.
5. Support HR and Risk management teams in Fraud Awareness, training and sensitization Campaigns

Risk Identification and Awareness

1. Ensure that all risks and/or emerging risks, which are identified during an investigation / interaction with stakeholders, are escalated to line management upon discovery.
2. Identify high-risk business units and were requested to do so, participate in awareness initiatives.

Stakeholder Management

1. Develop and maintain relationships with internal and external stakeholders to build synergies and teamwork.
2. Actively interact with counterparts in the industry to gain understanding of threats and risks and to share important information on current frauds and fraudsters involved.
3. Any other duty as may be assigned Head of security & Investigations.

Ideal Job Specifications

1. Chartered Accountant, MBA (in Finance and Risk Management)
2. Hold a professional qualification in a relevant field such as CFE.
3. Minimum 5-10 years of professional experience with investigatory procedures and practice.
4. Relevant certifications (e.g., Certified Fraud Examiner, Certified Professional Investigator) is a plus.
5. Preferred experience in Pharma or Big 4 (Investigation) or any other industry is preferred.
6. Experience in handling Hot-line
7. Expertise in investigation technique, particularly where conduct involve criminal implications that could result in prosecution before local courts.
8. Strong analytical and critical-thinking skills.
9. Leadership and team management skills
10. Excellent communication and interpersonal skills