Inventory Analyst

Career Area: Supply Chain and Logistics

Job Summary

This role serves as a central point of contact for claims and returns-related customer support, providing exceptional service to both internal and external customers. Responsibilities include resolving customer inquiries and issues while ensuring timely, accurate, and effective communication to maintain a high level of customer satisfaction. The position requires extensive cross-functional collaboration and a strong focus on building and sustaining positive customer relationships to support business objectives and enhance the overall customer experience.

What You Will Do

• Execute claims and returns customer service tasks
• Manage shared inboxes
• Support internal and external customers in SalesForce
• Maintain returns schedules
• Participate in projects
• Daily use of Excel, PowerPoint, SharePoint, SalesForce and PowerBI

Degree Requirement

Degree or equivalent experience desired

What You Have

• Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Data Gathering Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Inventory Management: Knowledge of processes and methods of inventory management.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Supply Chain Management: Knowledge of functions, principles and techniques used in supply chain management; ability to develop and use, strategies, practices and tools for controlling the logistical processes.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.