BENGALURU · FULLTIME
Intune /MDM Admin - L1
Coralai
Bengaluru · onsite · Posted 1d ago
Sourced from
Undisclosed2–3 yrsfulltimeBengaluru
About a minute. You'll make an account on the way through.
agent · working
- Read this posting0.6s
- Found the form on Naukri · 7 questions to answer1.5s
- Decided the answers for all of them2.9s
- Tailor your résumé to this role
- Waiting for you
Section · 01
About this role
Position: SE
Experience: 2-3 years
Category: Software Development/Engineering
Shift: 5:30 PM to 2:30 AM IST
Main location: Chennai
Position ID: J1026-0348
Employment Type: Full Time
Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 02 years of relevant experience
Job Summary
We are seeking a proactive and customer-focused L1.5 MDM Support Engineer with hands-on experience in Microsoft Intune and Omnissa Workspace ONE. The role involves providing operational support, troubleshooting, device enrollment assistance, policy administration, and incident management for enterprise mobile device management environments. The candidate will act as an escalation point for L1 teams and collaborate with L2/L3 teams to resolve complex issues.
Key Responsibilities
Device Management & Administration
Manage and support mobile devices through Microsoft Intune and Omnissa Workspace ONE.
Assist users with device enrollment, registration, and onboarding.
Monitor device compliance and security posture.
Configure and maintain device profiles, compliance policies, and application deployments.
Support iOS, Android, Windows, and macOS device management.
Incident & Service Request Management
Handle L1.5 incidents, service requests, and escalations related to MDM platforms.
Perform root cause analysis for recurring issues and provide troubleshooting documentation.
Resolve device synchronization, application deployment, email access, and compliance-related issues.
Follow ITIL-based incident, problem, and change management processes.
Monitoring & Reporting
Monitor MDM platform health and service availability.
Generate compliance, enrollment, and inventory reports.
Assist in auditing and maintaining device lifecycle records.
Security & Compliance
Support implementation of security policies, conditional access, and device compliance controls.
Collaborate with security teams to address security incidents related to managed devices.
Ensure adherence to organizational mobility and security standards.
Documentation & Knowledge Management
Create and maintain SOPs, knowledge base articles, and troubleshooting guides.
Document issue resolutions and operational procedures.
Support continuous service improvement initiatives.
Technical Skills Required
Microsoft Intune
Device enrollment and provisioning
Compliance and configuration policies
Application deployment and management
Conditional Access integration
Autopilot fundamentals
Endpoint Security policies
Device inventory and reporting
Omnissa Workspace ONE
Device enrollment and lifecycle management
Workspace ONE UEM administration
Application deployment and management
Compliance engine and device policies
Troubleshooting enrollment and synchronization issues
Reporting and monitoring
Experience: 2-3 years
Category: Software Development/Engineering
Shift: 5:30 PM to 2:30 AM IST
Main location: Chennai
Position ID: J1026-0348
Employment Type: Full Time
Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 02 years of relevant experience
Job Summary
We are seeking a proactive and customer-focused L1.5 MDM Support Engineer with hands-on experience in Microsoft Intune and Omnissa Workspace ONE. The role involves providing operational support, troubleshooting, device enrollment assistance, policy administration, and incident management for enterprise mobile device management environments. The candidate will act as an escalation point for L1 teams and collaborate with L2/L3 teams to resolve complex issues.
Key Responsibilities
Device Management & Administration
Manage and support mobile devices through Microsoft Intune and Omnissa Workspace ONE.
Assist users with device enrollment, registration, and onboarding.
Monitor device compliance and security posture.
Configure and maintain device profiles, compliance policies, and application deployments.
Support iOS, Android, Windows, and macOS device management.
Incident & Service Request Management
Handle L1.5 incidents, service requests, and escalations related to MDM platforms.
Perform root cause analysis for recurring issues and provide troubleshooting documentation.
Resolve device synchronization, application deployment, email access, and compliance-related issues.
Follow ITIL-based incident, problem, and change management processes.
Monitoring & Reporting
Monitor MDM platform health and service availability.
Generate compliance, enrollment, and inventory reports.
Assist in auditing and maintaining device lifecycle records.
Security & Compliance
Support implementation of security policies, conditional access, and device compliance controls.
Collaborate with security teams to address security incidents related to managed devices.
Ensure adherence to organizational mobility and security standards.
Documentation & Knowledge Management
Create and maintain SOPs, knowledge base articles, and troubleshooting guides.
Document issue resolutions and operational procedures.
Support continuous service improvement initiatives.
Technical Skills Required
Microsoft Intune
Device enrollment and provisioning
Compliance and configuration policies
Application deployment and management
Conditional Access integration
Autopilot fundamentals
Endpoint Security policies
Device inventory and reporting
Omnissa Workspace ONE
Device enrollment and lifecycle management
Workspace ONE UEM administration
Application deployment and management
Compliance engine and device policies
Troubleshooting enrollment and synchronization issues
Reporting and monitoring
Skills:
- Microsoft SysCtrConfiMgr(SCCM)
- Communication
- Intune
- Intune
- MDM (Mobile Device Management)
- Microsoft 365 Defender
What you can expect from us:
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Sourced from naukri
Section · 02
Skills
MDMOSDDNSActive DirectoryDHCPWindowssystem administrationofficePatch Managementmobile device managementWSUSExchange ServerairwatchmobileironApplication PackagingIntuneSCCMPowershellMicrosoft Azure
Section · Company