Intune,Endpoint Management,Device Management,Entra ID,Azure AD,L3,ITIL

Microsoft Intune / Endpoint Management (MEM) experience Yes

Device enrollment, config, compliance (Windows) — Yes

Config profiles, security policies, app management (Win32/LOB/Store) — Yes

Azure AD (Entra ID), Conditional Access, MDM/MAM — Yes

Windows Autopilot, Update Rings, device lifecycle — No

Troubleshooting device/policy/app deployment issues — Yes

PowerShell automation & reporting — Yes

Endpoint security policies & enterprise mobility — Yes

Incident handling, L2/L3 support, documentation — Yes

Ticketing tool – ServiceNow — No

ITIL processes (Incident, Service Request, Change, SLA) — Yes