Intune Admin

Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 5 years of relevant experience.

As a Subject Matter Expert for the team, he/she is expected to be technically astute with 'Intune' and associated skills to support the delivery. The role requires one to carry out the following tasks qualitatively.

. Is responsible for ensuring that software are fully deployed, implemented and functioning as per customer's requirement.

. To provide remote OS re build/ Autopilot support.

. To create batch files & scripts wherever possible.

. To undertake Windows Administrator and Active directory tasks if required.

. To be able to perform a research on the upcoming technologies and implement on the project test lab to perform a pilot.

. To identify potential improvements allowing improved use of resources by automation or change or procedures and feed them to the Team Leader.

. To act as a point of contact for technical queries and share technical knowledge wherever possible, assist with technical training if required

. Is responsible for ensuring the quality of packages delivered are error free and in sequence of new systems/platforms.

. Must also prepare standard instructions and Checklists for preparing & installation of packages.

. Should be customer centric.

. Providing a positive image of the company through your role being a point of contact with onshore team/customer.

. Attempt to compile and prepare complex packages and fix SCCM site level issues before involving SME as per the technical hierarchical structure.

. Must proactively help team members in resolving issues while being open to share their knowledge.

. Should be able to design and carry out Alpha/Beta tests for packages before delivering to clients.

. To ensure that all is work carried out in accordance with ITIL Incident Management guidelines

. Should be able to follow the ticketing process according to the change request phases that are defined.

. Perform basic to complex troubleshooting for the SCCM deployments.

. Should be able to work on basic Antivirus activities.

. Should understand DLM Framework.

. Add value to your team environment by being enthusiastic and maintaining a Positive attitude.

. To achieve all team and personal performance goals as defined by the company

. Ensure tickets assigned to the queue are accepted and worked on time

. Monitor 'open' Change tickets

. Adhere to ISO9000 and ISO27001 procedures

. Ensure that your individual training record is kept up to date

. Ensure that proper technical guidance is provided to the members when required

. Gain adequate knowledge by perform research activities on the new and upcoming technologies

. update the knowledge base with the known issues that come across while troubleshooting

. Conduct periodical technical trainings for the team members in order to build the technical competencies within the team

 
Skills:

• Microsoft SysCtrConfiMgr(SCCM)
• Communication
• Intune
• Intune
• MDM (Mobile Device Management)
• Wintel/Windows Server