Internship- Operations- Government Partnerships

Company Description Filo is a youth-oriented e-learning startup offering a live instant tutoring app that connects students to expert tutors in under 60 seconds for 1-1 interactive video sessions, available 24/7. Over 1.5 million students across more than 15 countries use Filo to enhance their daily learning experience. With a community of 50,000+ tutors, Filo is one of the largest networks of educators globally. The company values problem-solving, a positive mindset, and a collaborative work culture. Filo's mission is to democratize education by making high-quality learning accessible to every student worldwide.

Role Description

We are looking for proactive, student-focused and enthusiastic operations interns to engage with students and parents through phone calls and create awareness about the Filo app and its educational offerings. The role will involve explaining the features and benefits of the Filo app, guiding students on how to use the platform, and informing them about the various academic and competitive exam preparation resources available on the platform. 

What you'll do

● Student Outreach & Calling: Make direct calls to students and parents to create awareness about the Filo app and its educational offerings.

● App Demonstration & Guidance: Explain the key features, benefits and usage of the Filo app and guide students on how to access and use the platform effectively.

● Student Counselling: Understand students academic requirements and guide them towards relevant learning and exam-preparation resources available through the Filo platform.

● Competitive Exam Knowledge: Develop a basic understanding of major competitive examinations and their purpose, enabling clear and accurate communication with students.

● Student Engagement: Motivate students to explore and regularly use the Filo app for their academic learning and competitive exam preparation.

● Data Management: Maintain accurate calling records, student information, follow-ups and daily activity reports using Excel and Google Sheets/spreadsheets.

● Follow-ups: Conduct timely follow-ups with students and parents to ensure continued engagement and successful adoption of the platform.  

What we're looking for

● Communication Skills: Good verbal communication skills in Hindi and English with the ability to explain information clearly and confidently to students and parents.

● Student Counselling Skills: Ability to understand students requirements and explain suitable learning and coaching resources available on the Filo app.

● Technology Proficiency: Comfortable using mobile applications, web applications, Excel, Google Sheets and other basic digital tools.

● Empathy & Patience: Ability to communicate patiently and empathetically with students and parents from diverse backgrounds.

● Problem-solving Skills: Ability to understand student queries, provide appropriate information and guide them effectively.

● Adaptability: Ability to interact with different types of students and parents and adapt communication according to their needs.

● Education: Bachelor's degree in any discipline or pursuing graduation.

● Experience: 0–1 year of relevant experience. Freshers with good communication skills and basic knowledge of Excel can also be considered.

● Availability: Willingness to work 5 days a week, Monday to Friday from 10 am to 6 pm.