International Voice support

What youll do

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Key Responsibilities

• Handle inbound calls from international customers.
• Understand customer queries and provide appropriate solutions.
• Communicate clearly and professionally in English.
• Maintain a positive and customer-friendly approach.
• Follow company policies, processes, and quality standards.
• Maintain accurate records of customer interactions.
• Achieve defined performance and customer service targets.

Eligibility & Requirements

• Freshers are eligible to apply.
• Good English communication skills are mandatory.
• Excellent verbal communication and active listening skills.
• Clear pronunciation and confidence while speaking.
• Basic computer knowledge.
• Good problem-solving and customer-handling skills.
• Willingness to work in rotational shifts, including night shifts.
• Comfortable communicating with international customers.

Salary & Incentives

• Competitive salary package.
• Performance-based incentives in addition to fixed salary.
• Attractive earning potential based on individual performance.
• Training and career development opportunities.

Why Join Us?

• Opportunity to work in an international voice process.
• Freshers-friendly work environment.
• Performance-based incentives.
• Professional training and development.
• Career growth opportunities.

Interested candidates can share their updated resume and contact details to apply.

• Excellent communication and interpersonal skills.
• B.E, B.Tech, B.Sc, Post-Graduation Freshers are not eligible.
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended an interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.