International voice process

Role & responsibilities

Job Title : International voice
Location State : Karnataka
Location City : Bangalore
Experience Required : 0 to 4 Year(s)
Shift: Night Shift
Work Mode: Onsite
Position Type: Permanent
Openings: 30

Company Name: VARITE INDIA PRIVATE LIMITED

About The Client: Our client is a leading global professional services company that helps the worlds leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services.

About The Job:

International Voice Customer Support

Designation: Associate Customer Support / Senior Associate Customer Support

Band / Grade: U1 / U2

Job Location: Bangalore, Electronic City

Process: CSA Voice Support

Employment Type: Full-time / Permanent | Work from Office

Eligibility: Undergraduates and graduates may apply..

Experience: Freshers to less than 24 months U1; more than 24 months U2 ( Only voice experience to be considered 100% and Non Voice/Backend etc will have 50% weightage)

Required Skills: Excellent voice communication, customer-handling and problem-solving skills; basic computer proficiency and working knowledge of MS Office; typing speed of at least 20 WPM with 80% accuracy.

Transport: Two-way transportation will be provided.

Key Responsibilities:

• Respond to inbound customer enquiries using cloud-based tools to review accounts, research policies and provide effective solutions.
• Deliver timely, accurate and professional customer service; document contact topics and actions in tools.
• Handle difficult customer interactions positively, escalate issues correctly, and maintain productivity and quality standards.

Interview Process: HR screening, typing test, SVAR assessment (minimum score 60), Operations round, and HR / offer discussion.

Essential Job Functions:

International Voice Customer Support

Qualifications:

Under Graduation,

Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Exp Req - Referral Bonus
0 - 2 Yrs. - INR 5,000
2 - 6 Yrs. - INR 7,500
6 + Yrs. - INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.