International Voice Process
Tech Mahindra · Pune · onsite · Posted 35d ago
Not disclosed1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Description
We are seeking a motivated individual for the position of International Voice Process. The ideal candidate will be responsible for managing customer interactions through voice calls, providing exceptional service while addressing inquiries and resolving issues.
Responsibilities
- Handle incoming and outgoing voice calls from international customers.
- Provide excellent customer service and resolve queries effectively and efficiently.
- Maintain a positive, empathetic, and professional attitude towards customers at all times.
- Document all customer interactions in the CRM system accurately and promptly.
- Collaborate with team members and other departments to improve customer experience.
- Meet and exceed performance metrics and targets set by the management.
Skills and Qualifications
- Excellent communication skills in English (both verbal and written).
- Strong interpersonal skills and the ability to build relationships with customers.
- Familiarity with customer service principles and practices.
- Proficient in using computer systems and CRM software.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Strong problem-solving skills and attention to detail.
Location:- Pune
Interested candidates can share resume on below details
HR Vaishnavi - [phone removed] / [HIDDEN TEXT]
Regards,
Tech Mahindra LTD
Sourced from foundit
Skills
Customer Servicecrm softwareIssue ResolutionProblem SolvingTechnical SupportCall HandlingVoice Claritytime managementData EntryMultitasking
About Tech Mahindra
Tech Mahindra
IT Services & Consulting
119.3k+
employees
1986
40 years old
Pune, Maharashtra
India
About
We are digital changemakers – here to disrupt old ideas, blaze new trails, and help enterprises transform and scale at unparalleled speed. We are Tech Mahindra!
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