International voice process

Job Title: Customer Service , International Voice Process

Location: Bangalore / Bengaluru
Job Type: Full-Time
Work Mode: Work From Office
Experience: 0-5 Years
Shift: Rotational / US Night Shift
Working Days: 5 Days Working with 2 Rotational Week Offs

Job Description

We are hiring Customer Service Executives for an International Voice Process in Bangalore. The selected candidates will be responsible for handling international customer calls, resolving queries, providing accurate information, and delivering excellent customer service.

Roles & Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand customer queries and provide appropriate resolutions.
• Maintain professional communication with customers.
• Resolve customer complaints and handle escalations effectively.
• Maintain accurate records of customer interactions.
• Follow process guidelines, quality standards, and company policies.
• Ensure a positive customer experience on every interaction.

Candidate Requirements

• Any Graduate / 12th pass candidates can apply, depending on the process.
• Freshers and experienced candidates are welcome.
• Excellent English communication skills.
• Good customer-handling and problem-solving skills.
• International BPO / Voice Process experience will be an advantage.
• Candidates should be comfortable working in rotational/night shifts.
• Immediate joiners are preferred.

Key Skills / Naukri Keywords

International Voice Process, International BPO, Customer Service, Customer Support, Voice Process, Customer Care, International Calling, US Process, UK Process, US Voice Process, Inbound Calls, Outbound Calls, Customer Handling, Complaint Handling, Escalation Management, Problem Solving, English Communication, Customer Experience, CSAT, SLA, AHT, Quality, BPO, Call Center, Contact Center, Night Shift, Rotational Shift.

Benefits

• Competitive salary
• Incentives based on performance
• Career growth opportunities
• Training and development
• Transport/Cab facility as per company policy

Interested candidates can apply .

Send me your resume below

email id :[email removed]

contact .Number :[phone removed].