International Voice Process

CSR Voice Process Role Job Description CSR International Voice (Non-Tech) Job Responsibilities

 Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool  Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

  Walk customers/ Provide navigational support on self service portal

 Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guideline

 Place outbound calls to customers when required in line with Client / Company guidelines

 Work productively whilst maintaining exceptional call/data quality standards in line with targets

 Contribute to the team through open and regular communication with peers / supervisors

 Adhere to all company or departmental policies and procedures (personnel and operational)

 Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

 Maintain regular and punctual attendance in line with company policies and procedures

 Minimize customer complaints and escalations by providing exceptional service and call control

 Working days : 5days (Rotational Week off)

 WFO/WFH : Work from office and 28000 CTC/month

 Shift : US Shift, (Shift will be in any of US time zones.

 Candidates should be open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

 Location – Bangalore (Bellandur)

 Experience - Fresher (Graduates/10+2) (2024 to 2026 pass outs)

 Its C2H Role (where working company would be Top MNC but payroll company will be Teamlease Services Limited.

 Knowledge & Skill Requirement

 Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer

 Good technical aptitude with an ability to learn quickly

 Excellent verbal and written communication skills Experience Profile

 Personal Attributes

 Ability to work under pressure • Attention to detail

 Team worker • Positive Attitude

 Quick Learner • Punctual and Disciplined

 Customer Focused • Results driven

 High standards of Integrity • Good Communication skills

If interested please scan QR code Register Gform link : https://forms.gle/DTkuJj3RCetTz5te9