International Voice Process

Roles and Responsibilities :

• Handle inbound calls from international clients, providing exceptional customer service and resolving their queries efficiently.
• Process customer requests, troubleshoot issues, and escalate complex problems to senior team members when necessary.
• Maintain accurate records of all interactions with customers using CRM software or other tools.
• Meet performance targets for call handling time, quality metrics, and first-call resolution rates.

Job Requirements :

• 0-1 year of experience in BPO customer service or technical voice process.
• Strong communication skills with the ability to handle high-pressure situations calmly.
• Proficiency in handling multiple conversations simultaneously while maintaining accuracy and attention to detail.
• Basic knowledge of computer applications such as email systems and internet browsers.