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    Job · 20484437

    HYDERABAD · FULLTIME

    International Voice Process Role

    IntouchCX

    IntouchCX

    Hyderabad · onsite · Posted 13d ago

    Sourced fromNaukri
    ₹2.5L - ₹4.0L PA1–5 yrsfulltimeHyderabad

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    Section · 01

    About this role

    Roles and Responsibilities :

    • Handle international calls from clients across various time zones, providing exceptional customer service and resolving their queries efficiently.
    • Process customer requests, resolve issues, and escalate complex cases to senior team members when necessary.
    • Maintain accurate records of all interactions with customers using CRM software or other tools.
    • Meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction ratings.

    Job Requirements :

    • 1-5 years of experience in an international call center environment.
    • Proficiency in handling international voice processes (US Voice Process) with excellent communication skills.
    • Ability to work on night shifts (rotating schedules) including weekends and holidays.

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    Section · 02

    Skills

    International VoiceInternational CallingUs Voice ProcessInternational Call CenterInternational Voice Process

    Section · Company

    About IntouchCX

    IntouchCX

    IntouchCX

    BPO

    3.3k+

    employees

    2001

    25 years old

    Winnipeg, Manitoba

    Canada

    ₹2.5L – ₹4L PA

    This role

    About

    We have built a culture around our people. By empowering our team members, we exceed your customers' expectations. A win for you is a win for us. Our solutions deliver unmatched customer experiences and actionable insights while leveraging our technology and innovation to improve performance and engagement. We do all this while remaining true to the culture and brand identity of our partners. Our 10 Things are the guiding principles that challenge us to lead with purpose and drive. They inform every team member, of every solution and every goal. As a company and as individuals, we know our ‘why’ and are driven to achieve it every day. It’s what helps us go above and beyond to guide our clients and each other. While we have bold growth goals, we’ll never sacrifice the thing that makes us who we are: our soul. It continues to shape our culture and partnerships. We work in a dynamic, ever-changing environment. We work with purpose and seize opportunities to set new industry standards.

    Industries

    BPOBPO/KPO

    Employees rate it well for

    Senior Management277Salary270Job Security173Work Environment147Work Culture113

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