International Voice Process For Australia

International Voice Process Sales Manager & Sales Agents

Location: Remote India
Market: Australian customers
Employment: Full-time
Working hours: 9:00 am5:00 pm Melbourne time, Monday to Friday

We are hiring experienced International Voice Process sales professionals to work remotely with Australian customers.

These are performance-focused telephone sales roles for candidates who are confident, organised, methodical and accustomed to working with demanding KPIs.

Mandatory requirements for both roles

• Fluency in spoken and written English is mandatory
• Clear pronunciation and a confident, professional telephone manner
• Strong listening and English comprehension skills
• Ability to understand and communicate effectively with Australian customers
• Proven ability to convert leads or enquiries into sales over the phone
• Strong objection-handling, negotiation and closing skills
• Experience working with demanding KPIs and sales targets
• Accurate order entry and customer record management
• Methodical and persistent with callbacks and customer follow-ups
• Comfortable using CRM, order-entry and online communication systems
• Reliable, punctual and willing to participate in coaching and performance reviews
• Quiet home workspace with reliable high-speed internet and backup arrangements

Working hours

Candidates must be available to work 9:00 am–5:00 pm Melbourne time throughout the year.

Depending on Australian daylight saving, these hours will generally be:

• 3:30 am–11:30 am IST, or
• 4:30 am–12:30 pm IST

Please apply only if you can work these hours consistently.

Role 1: Sales Manager

Salary: 70,000–90,000 INR per month
Experience: Minimum five years of relevant sales experience
Team size: Approximately five sales agents

The Sales Manager will lead, coach and manage a team of approximately five sales agents while remaining accountable for individual and team performance.

Key responsibilities

• Lead and manage a team of five sales agents
• Achieve individual and team sales targets
• Monitor calls, sales conversions and daily KPIs
• Coach team members and address performance gaps
• Conduct regular sales meetings, call reviews and performance reviews
• Manage lead allocation, pipelines, callbacks and customer follow-ups
• Ensure orders and CRM records are complete and accurate
• Prepare sales and performance reports
• Maintain team motivation, discipline and accountability
• Identify opportunities to improve sales processes and conversion rates

Manager requirements

• Minimum five years of relevant sales experience
• Previous experience managing or supervising a telephone-sales team
• Demonstrated record of meeting or exceeding sales targets
• Strong leadership, coaching and performance-management skills
• Confidence interpreting KPI, pipeline and conversion data
• Highly organised, accountable and results-focused

Role 2: Sales Agent

Salary: 40,000–60,000 INR per month
Experience: Minimum two years of relevant telephone-sales experience

The Sales Agent will contact customers, understand their needs, close sales, enter orders accurately and complete all required follow-ups.

Key responsibilities

• Contact new and existing leads by telephone
• Understand customer needs and recommend suitable solutions
• Confidently handle objections and close sales
• Complete callbacks and customer follow-ups on time
• Accurately enter and process customer orders
• Maintain complete and accurate CRM records
• Achieve daily, weekly and monthly KPIs
• Manage leads methodically through the sales pipeline
• Participate positively in coaching, call reviews and performance meetings
• Communicate professionally with customers by telephone, email and written messages

Sales Agent requirements

• Minimum two years of relevant telephone-sales experience
• International Voice Process or international BPO experience
• Proven experience achieving sales and conversion targets
• Strong telephone-sales, objection-handling and closing skills
• Excellent organisation and follow-up habits
• Resilient, coachable and motivated by targets

Mandatory application process

To be considered, applicants must submit:

1. An up-to-date rsum
2. A working Vocaroo voice-recording link
3. Confirmation that they can consistently work 9:00 am–5:00 pm Melbourne time
4. Their current location in India
5. Examples of sales KPIs, conversion rates or targets they have previously achieved
6. Their current and expected salary
7. Their notice period and earliest available start date

Mandatory voice recording

Record a 10–15 second voice introduction and upload it at Vocaroo.

In your recording, briefly state:

• Your name
• Your years of sales experience
• The products, services or customers you have previously worked with

Include the shareable Vocaroo recording link in your application.

Applications without a working voice-recording link will be considered incomplete and will not be reviewed.

Please apply only if you meet the experience requirements, are fluent in spoken and written English, and can consistently work the required Melbourne hours.