International Voice Process Executive

Roles and Responsibilities :

• Handle international calls from clients across various countries, providing excellent customer service and resolving their queries efficiently.
• Process transactions, answer questions, and address concerns related to products or services offered by the company.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members when necessary.

Job Requirements :

• 1-4 years of experience in an international BPO environment handling international voice processes.
• Proficiency in English language (spoken) for effective communication with clients worldwide.
• Experience working in an international call center setting, processing multiple tasks simultaneously.