International Voice Process Executive

Role & responsibilities

• Handle inbound and/or outbound international customer calls.
• Communicate professionally with customers from international markets.
• Understand customer queries and provide accurate resolutions.
• Maintain a high level of customer service and call quality.
• Follow defined process guidelines, scripts, and compliance requirements.
• Record customer interactions and update information in the CRM/system.
• Resolve customer complaints and escalate complex issues when required.
• Meet assigned quality, productivity, AHT, and customer satisfaction targets.
• Maintain proper call etiquette and professional communication.
• Coordinate with internal teams for timely resolution of customer issues.