International Voice Process Executive

Company

Arcadia

Location

Tidel Park, Taramani, Chennai

Shift

Night Shift (US Process 9:00 PM to 6:00 AM)

Job Summary

We are looking for dynamic and customer-focused professionals for our US Voice Process. The candidate will handle inbound/outbound calls with US customers, resolve queries, and ensure high levels of customer satisfaction.

Key Responsibilities

• Handle inbound & outbound calls from US customers
• Provide accurate information and issue resolution
• Maintain professional communication at all times
• Meet quality and productivity targets
• Document customer interactions in CRM systems
• Escalate complex issues to the relevant teams

Required Skills

• Excellent English communication (verbal & written)
• Strong listening and problem-solving skills
• Basic computer knowledge
• Ability to work in night shifts (US timing)
• Customer-centric approach

Eligibility Criteria

• Any Graduate / Undergraduate
• Experience: 1–3 years in voice process (preferred)
• Freshers with excellent communication can also apply

Salary & Benefits

• Salary: As per previous salary / industry standards
• Cab facility provided (for night shift)
• Food provided
• Growth opportunities in international process

Contact / Apply

Share your resume or contact:
Suriya – [phone removed]
HR Recruiter