International Voice Process Executive

Job Title: US Voice Process Executive

Location: Chennai (e.g., Tidel Park / Work from Office)
Shift: Night Shift (US Shift 9:00 PM to 6:00 AM)
Experience: 1–3 Years (Freshers with excellent communication can apply)
Salary: As per company standards / Previous salary

Job Overview

We are looking for a US Voice Process Executive to handle customer interactions for international clients. The role requires excellent English communication skills and the ability to resolve customer queries effectively over calls.

Key Responsibilities

• Handle inbound/outbound calls with US customers
• Provide accurate information and resolve customer queries
• Maintain high customer satisfaction levels
• Follow communication scripts and company guidelines
• Document call details and update CRM systems
• Meet quality and productivity targets

Required Skills

• Excellent verbal communication in English (mandatory)
• Good listening and problem-solving skills
• Basic computer knowledge
• Ability to work in night shifts (US process)
• Customer handling skills

Preferred Qualifications

• Prior experience in international voice process / BPO
• Familiarity with CRM tools

Perks & Benefits

• Cab facility provided (night shift)
• Food provided
• Career growth opportunities
• Performance incentives
• Night shift allowance 500/day

Contact / Apply

Interested candidates can share their resume or contact:
[phone removed]