International Voice Process Executive

Roles and Responsibilities :

• Handle international calls from clients across various countries, providing exceptional customer service and resolving their queries efficiently.
• Process customer requests, complaints, and feedback in a timely manner to ensure high levels of satisfaction.
• Collaborate with internal teams to resolve complex issues and escalate when necessary to maintain quality standards.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 2-10 years of experience in an International Voice Process (IVP) environment.
• Strong communication skills for effective interaction with international clients over phone calls.
• Ability to work on US-based projects requiring proficiency in English language.