International Voice Process Executive

Roles and Responsibilities :

• Handle international calls from clients across various countries, providing exceptional customer service and resolving their queries efficiently.
• Process customer requests, concerns, and issues in a timely and professional manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex issues that require escalation.

Job Requirements :

• 0-2 years of experience in an international BPO or call center environment.
• Strong communication skills for handling international calls and conversations effectively.
• Ability to work on night shifts (rotating schedules) as per business requirements.
• Basic computer knowledge for navigating through CRM systems and other relevant tools.