International Voice Process Executive

Roles and Responsibilities :

• Handle customer inquiries and resolve issues via phone calls, emails, or chats in a timely and professional manner.
• Process transactions, answer questions, and provide product information to customers from various countries.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 1-8 years of experience in an International Voice Process (US) environment.
• Strong communication skills for effective interaction with customers over the phone/email/chat.
• Ability to work on rotational shifts including night shifts as per business requirements.