International Voice Process Executive

FGreetings from Trigent Software

We are actively hiring for International Voice Process - Gurugram

Job Title: Customer Service Executive / Senior Customer Service Executive

Department: Customer Experience / Client Operations

Work Mode: \Work From Office
Shift Structure: 24/7 Rotational Shifts & Rotational Week Offs

Key Responsibilities

Handle Customer Inquiries: Respond to inbound queries, troubleshoot issues, and provide accurate resolutions via chosen support channels within defined SLAs.
Maintain Quality Standards: Meet and exceed targets related to Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handling Time (AHT).
Document Interactions: Log all customer interactions, complaints, and outcomes accurately in the CRM/internal ticketing system.
Escalate Appropriately: Identify critical or complex escalations and route them to appropriate internal teams.
Process Adherence: Strictly follow compliance, data security policies, and standard operating procedures (SOPs).
Candidate Profile & Eligibility Criteria

Education: Graduate in any stream (B.com /BBA /BA/BSC/BCA)

Experience:

For Executive: 0 to 1 years of experience (Freshers with great profiles are welcome).

For Senior Executive: 1.5 to 3+ years of relevant customer support/BPO/client-handling experience.

Communication Skills: Decent/Strong communication skills in English (both verbal and written) with a neutral accent and good listening comprehension.

Shift Flexibility: Must be comfortable working in rotational shifts (including morning, afternoon, evening, and night shifts) and rotational week-offs (5-working days format).

For Freshers Max CTC : 24300 Per Month

Experienced Max : 29300 Per Month

We are Looking for Someone who can Join us Immediately

For More details

Contact

Indhu

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