International Voice Process Executive

Job Description

We are hiring energetic and motivated professionals for our International Voice Process. You will be the primary point of contact for international customers through inbound calls, resolving queries and ensuring a high level of customer satisfaction.

Key Responsibilities:-
Handle inbound calls from international customers in a professional and polite manner.
Understand customer concerns and provide effective solutions.
Troubleshoot issues and deliver excellent customer service.
Accurately maintain customer interaction and call records in the CRM/database.
Meet performance metrics such as AHT and Customer Satisfaction (SAT).
Follow company SOPs, scripts, compliance and data privacy guidelines.

Candidate Requirements:-
Excellent verbal and written communication skills in English.

Clear/neutral English accent with strong listening skills.

Minimum 1 year of experience in any International Voice Process Inbound Calling only.

Comfortable working in night/rotational shifts.

Comfortable with rotational week-offs.

Immediate joiners preferred/required.

AR Callers / Accounts Receivable experience is NOT eligible.

Benefits:-
5 Days Working

Rotational Week-Offs

Two-Way Cab Facility

Attractive incentives — opportunity to earn beyond the offered CTC
Career growth opportunities

Work Location:-
Tech Mahindra – Hinjewadi Phase 3
Plot 1, Block 1, Ground Floor, Tech Mahindra Phase 3, Plot No. 1, MIDC Phase III Main Road, Hinjewadi Rajiv Gandhi Infotech Park, Hinjewadi, Pune.

Interview Process:-
HR Screening
Operations Round
Versant Assessment – Minimum Score: 60 / B2

Compensation:-
Maximum CTC: Up to 5 LPA, based on experience and last drawn salary.

Contact Person: HR Mark
Call/WhatsApp: [phone removed]
Looking for Immediate Joiners – Apply Now!