International Voice Process Executive

Role & responsibilities

• Handle inbound calls from US-based customers in a professional and courteous manner.
• Understand customer concerns, queries, and service requests effectively.
• Provide prompt, accurate, and customer-focused resolutions.
• Deliver a high-quality customer experience on every interaction.
• Ensure first-call resolution and maintain customer satisfaction.
• Build positive relationships with customers through effective communication.
• Adhere to process guidelines, quality standards, and productivity targets.
• Accurately document customer interactions and update records in the system

Preferred candidate profile

• HSC / Undergraduate / Graduate / Postgraduate.
• Freshers and experienced candidates can apply.
• Excellent verbal communication skills in English are mandatory.
• Must be comfortable working in US shifts (Night Shift).
• Candidates should not be pursuing regular education.

SHIFT DETAILS

US Process (Night Shift)
5 Days Working
2 Rotational Week Offs
Work Location: Electronic City Phase 2, Bangalore
Two-Way Cab Facility (Pick-up & Drop)

Selection Process

HR Round VNA Operations Round

Apply Now

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HR Contact: Diksha Vij - [phone removed]