International Voice Process Executive

Roles and Responsibilities :

• Handle customer inquiries and resolve issues through phone calls, emails, or chats in a timely and professional manner.
• Process international voice calls from clients across various time zones, ensuring accurate communication and resolution of queries.
• Provide excellent customer service by understanding their needs, addressing concerns, and offering solutions to improve overall satisfaction.
• Maintain records of all interactions with customers using CRM software for tracking purposes.

Job Requirements :

• 2-7 years of experience in an International BPO environment handling international voice processes.
• Strong communication skills with the ability to adapt to different accents and dialects.
• Proficiency in processing multiple tasks simultaneously while maintaining accuracy and attention to detail.