International Voice Process Executive

Role and Responsibilities:
- Handle International voice customers

- Escalates customer issues appropriately and correctly. Demonstrates timely accurate and
professional customer service
- Maintains a positive and professional demeanor and portrays the company in a positive light
- Demonstrates knowledge and use of departmental resources, policies and procedures
- Maintains email handle time, while remaining friendly and informative (after call email to
customers)

ELIGIBILITY:

• Excellent Communication in English.
• Fresher
• comfortable working for night Shifts.
• Work from office
• Only immediate joiners
• Graduation is not required

Contact Details:-

SPOC - Sreeja HR ([phone removed])

Job Location :
(Bangalore, Electronic City)

Customer Focus - Demonstrates a strong customer service orientation.

Ability to handle difficult or irate customers effectively

Ability to set expectations and deliver information in a positive
and articulate way

2 way transportation will be provided.

Round of Interview.
1. HR Screening.
2. Typing Test min 20 WPM and 80% accuracy.
3. Versant: 60 or above
4. Operations Round.
5. Offer discussion if selected.