International Voice Process Executive

JOB DESCRIPTION

* Key Responsibilities

* Handle inbound and outbound customer calls for international clients, providing support on HR-related queries, document uploads, onboarding issues, and operational requests.

* Resolve customer issues efficiently while ensuring a high level of customer satisfaction and adherence to service standards.

* Accurately document customer interactions, maintain detailed case records, and update CRM systems in a timely manner.

* Communicate clearly and professionally in English, ensuring a positive and seamless customer experience.

* Consistently achieve key performance indicators (KPIs), including quality, productivity, customer satisfaction, and service-level targets.