International Voice Process Executive

Roles and Responsibilities :

• Handle customer calls, emails, and chats to resolve their queries and concerns in a timely and professional manner.
• Process transactions, answer questions about products/services, and provide solutions to issues related to billing, orders, or technical difficulties.
• Maintain accurate records of all interactions with customers using CRM software or other tools.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 1-3 years of experience in an International Voice Process (US) environment.
• Strong communication skills for effective interaction with customers over phone/email/chat platforms.
• Ability to work on rotational shifts including evenings, weekends, and holidays as per business requirements.